A Syncry subscription covers everyone in your family: both parents, one subscription. It includes Iris, the AI companion. Iris offers warm, general support and is NOT a medical service; she does not diagnose and is not a substitute for your midwife, doctor, health visitor or pediatrician.
The price shown on the Pricing page is the total amount, including any applicable tax, charged each billing period (monthly or yearly as you choose). After any free trial, the subscription renews automatically at that price until you cancel. Payments are processed by Stripe; we do not store your card details.
New subscriptions begin with a 30-day free trial. You will not be charged during the trial. If you do not cancel before it ends, billing begins automatically at the price shown.
As digital content, you normally have a 14-day right to cancel. Because the subscription starts immediately, we ask you to confirm at checkout that you want it to start within that period and that you understand you then lose the 14-day right to cancel. You can still cancel future renewals at any time (see below). Nothing here affects your legal rights.
Paid features should be of satisfactory quality, fit for purpose, and as described. If something is faulty or not as described, contact us and we will put it right or arrange a refund where the law requires. These rights are in addition to anything in these terms.
Cancel anytime from Settings, Subscription, which opens the secure Stripe portal. When you cancel, you keep access until the end of the period you have paid for, and it does not renew after that.
Questions about your subscription? Reach us at support@syncry.app.