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Deleting your Syncry account

You can delete everything Syncry holds about your family, at any time. If you share your family with a partner, they are asked to agree first, so neither of you can erase a shared history alone. This page explains how, what happens, and how long it takes. It is here so you can read it without signing in, including after you have removed the app.

Delete some of it

You do not have to delete the whole family to remove one thing. Open the entry, delete it, and it is gone straight away.

  • Care log

    A feed, sleep, nappy, bath, meal, potty visit, measurement, temperature or medicine, from its entry in Care.

  • Pregnancy

    A contraction, in Contractions.

  • Diary

    Your own moods, in the Diary.

  • Planning

    Tasks and appointments in Plan (appointments under Agenda); milestones in Milestones; items in Bags. Expenses and savings goals from the old Horizon tab are no longer shown: they stay in your data download and are erased with the family.

  • Iris

    Your own conversations, in Ask Iris, and what Iris remembers, in Settings, Iris, What Iris remembers.

  • Book

    Open a page, clear your words or remove a photo, and save. A photo you remove, like one on a mood, milestone or Iris conversation you delete, leaves the app at once, but the file itself is only erased from storage when the whole family is deleted.

  • Leaving

    If you share the family, you can leave it in Settings, Your family, Leave family. Your access ends at once and everything the family recorded stays with the other parent. If you do not share it, delete the whole family instead, as below.

Delete everything

  1. Export first, if you want to keep anything

    In Settings, Your data, you can download everything your family has stored as a single file, and save the Book and the Diary as PDFs. Deletion is permanent once the 30 days below are up, so this is the moment to take a copy of what you want to keep.

  2. How to delete it

    Open Settings, then Your data, and choose to delete your family. If two parents share the family, the other one is asked to approve first, so neither of you can erase a shared history alone. If you are on your own, it starts straight away.

  3. What happens, and when

    Your family is scheduled for permanent removal in 30 days. During those 30 days it is hidden but recoverable, so a deletion made in a hard week can be undone. After 30 days a daily clean-up permanently removes the family and every record attached to it: the Book, the diary, moods, tasks, bags, photos, baby care logs and any conversation with Iris. Nothing is kept for advertising or analysis, because none of it is used for that in the first place. Where the law requires a record to be kept, such as a payment receipt for tax, only that record survives.

If you cannot sign in

Write to support@syncry.app from the email address you signed up with, and ask for your family to be deleted. We will confirm it is you, do it, and tell you when it is done. You never have to reinstall the app to get your data removed.