The questions people ask us most. Write to us and you will hear back from a parent who built Syncry, not a bot and not a ticket number.
Every family gets 30 free days from the day the family is created, with no card. If you subscribe during them, the card pays when those days end, never before. After that it is the price of the plan you chose, monthly or yearly.
You keep full access until the end of the period you have already paid for. Nothing you have written is deleted, and afterwards you can still read it and take it with you.
Nothing is deleted, ever. You keep reading everything, exporting it, deleting it, and the safety tools stay on. What pauses is writing new entries, and Iris.
You send an invite from Settings. One family, one subscription, both of you inside it and seeing the same thing.
You, and your partner if you invite one. Iris only ever reads your own family’s data, and only with your consent. The full list of who processes what is on the privacy page.
Yes, at any time, and whether you pay or not. Your entries, the book and the PDFs, all downloadable from Settings.
Write to us and say what happened. We answer every email ourselves, usually within a day or two.
support@syncry.app